Last Updated: 16/12/2025

Allura Living (“we”, “our”, “us”) is committed to protecting the privacy of our customers and website users. This Privacy Policy explains how we collect, use, store, and disclose your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or providing your information to us, you agree to this Privacy Policy.

1. Types of Personal Information We Collect

We may collect the following types of Personal Information when you visit our website, make an enquiry, or purchase our products and services:

• First name and last name

• Email address

• Phone number

• Residential or delivery address (if required for service or delivery)

• Information provided through enquiry or booking forms

• Cookies and usage data (e.g., pages visited, time spent on site, device information)

• Unique advertising identifiers (such as Google Advertising ID)

We collect Personal Information in two ways:

• Directly from you (e.g., when you fill out a form, contact us, or make a booking)

• Automatically when you use our website (e.g., analytics tools, cookies)

If you choose not to provide necessary Personal Information, we may not be able to offer certain services or respond to your request.

2. How We Use Your Personal Information

We collect and use your Personal Information for the following purposes:

• To respond to enquiries and provide customer support

• To process design bookings, orders, or service requests

• To send updates, marketing communications, or promotional offers (you may opt out at any time)

• To improve our website experience and understand user behaviour

• To manage advertising and remarketing campaigns

• To comply with Australian legal obligations

• To protect our business, users, and website from fraud or misuse

We will only use your information for the purpose for which it was collected or a related purpose that you would reasonably expect.

3. Disclosure of Personal Information

We may disclose your Personal Information to:

• Service providers such as IT specialists, hosting providers, marketing platforms, and payment processors

• Delivery partners and logistics providers

• Contractors assisting with interior design services or product fulfilment

• Australian Government authorities if required by law or in response to a lawful request

• Third-party advertising and analytics platforms such as Google or Meta (Facebook)

We do not sell your Personal Information.

4. Storage and Security

We take reasonable steps to secure your Personal Information from misuse, interference, loss, and unauthorised access. This includes:

• Secure servers and encrypted systems

• Limited internal access to Personal Information

• Industry-standard technical safeguards

Despite our efforts, no online system is completely secure. Users provide information at their own risk.

5. Overseas Disclosure

Some of our technology or software providers may store data in secure servers located outside Australia (e.g., cloud hosting services).
Where this occurs, we take reasonable steps to ensure these providers comply with privacy protections comparable to the Australian Privacy Principles.

6. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to enhance your experience, including:

• Remembering preferences

• Measuring website performance

• Advertising and remarketing activities

You may change your browser settings to block cookies, but some website features may not function properly.

For more details, refer to our Cookie Policy (if applicable).

7. Access, Correction and Your Rights

You have rights under the Australian Privacy Act, including:

Access to Personal Information

You may request a copy of the Personal Information we hold about you.

Correction

You may ask us to correct or update any inaccurate or incomplete information.

Opt-Out of Marketing

You may opt out of email or digital marketing at any time by selecting “unsubscribe” or contacting us directly.

Complaint

If you believe your privacy has been breached, you may contact us using the details below.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

All requests will be handled within a reasonable timeframe.

8. How to Contact Us

For privacy enquiries, access requests, corrections, or complaints, please contact:

Allura Living
Email: [insert email]
Phone: [insert phone]
Website: alluraliving.com.au
[Insert business address if relevant]

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last Updated” date. Your continued use of our website indicates acceptance of any changes.