• We currently accept payment by:

  • Visa

  • MasterCard

  • American Express

  • BPAY (where available)

  • Other methods as displayed at checkout or advised in-store

• Debit payments and any financing options (if offered) may be available in-store only.

• A 1% surcharge may be applied to online card payments and to some in-store credit card payments to cover bank processing costs. Where applicable, this will be clearly shown at checkout.

• We offer surcharge-free payments by EFTPOS/debit card in-store (where available).

By placing an order, you:

• Authorise Allura Living to debit your nominated payment method for the amount payable under your accepted order; and

• Warrant that you are not using any fraudulent or unlawful payment method.

If your payment method triggers fraud-prevention checks, we may:

• Place your order on temporary hold;

• Contact you to confirm additional details; and/or

• Ask you to provide a different payment method.

To the extent permitted by law, Allura Living (and our related entities and assignees) is not liable for any loss or damage you suffer arising from the fraudulent or unauthorised use of a payment method.

We generally process payments within a reasonable time, and in most cases within five business days.

• • A minimum deposit of 35% of the total order value is payable at the time of purchase, whether online or in-store.

  • Your order is not confirmed until the required deposit has been received.

• Orders may be varied or cancelled within 2 days (48 hours) from the date of order.

  • A cancellation fee of $45 will apply.

• After 2 days from the date of order:

  • Orders cannot be varied, and

  • If you choose to cancel the order, all deposit monies paid will be forfeited, to the extent permitted by law.

This does not affect your rights under the ACL where goods are faulty or otherwise fail to comply with consumer guarantees.

If you choose delivery through a carrier arranged by Allura Living (the Carrier):

• Someone must be at the delivery address to receive and sign for the goods on the agreed day.

• We will provide an estimated delivery window (for example, a 4-hour time frame). This is an estimate only and cannot be guaranteed.

• Delivery and, where applicable, assembly fees:

  • Will be quoted in advance where possible; or

  • May be payable to the Carrier on delivery (Debit or Credit Card only – surcharges may apply).

• Deliveries outside metropolitan areas may attract additional charges, which we will quote on request.

• The outstanding balance of your order (excluding any delivery fee payable to the Carrier) must be paid in full before delivery.

• If the balance is not received before the scheduled delivery date, your delivery may be delayed and a re-delivery fee may be charged.

It is your responsibility to ensure safe and adequate access to deliver the goods.

If items need to be disassembled or special access equipment is required, additional fees may apply.

Where delivery is not possible due to access issues, re-delivery and/or return fees may apply.

A re-delivery fee may be charged if:

• No one is present at the delivery address during the agreed delivery window;

• Delivery is cancelled or rescheduled within 48 hours of the agreed delivery date; or

• Delivery cannot be completed because of access issues not disclosed in advance.

When your goods arrive:

• Please inspect them carefully before signing any delivery note.

• If you sign to confirm “received in good order” and do not note visible damage (scratches, dents, marks, tears, chips, etc.), it may be difficult to accept a claim for such issues later, except as required under the ACL.

• If you fail to accept delivery or collect your goods within 21 days of our dispatch team contacting you, we may treat this as a request to cancel your order.

• In that case, and to the extent permitted by law, all deposit monies may be forfeited.

• The Carrier is an independent service provider.

• We will exercise reasonable care in engaging delivery providers, but we are not responsible for acts or omissions of the Carrier, including any damage caused during delivery, except as required by law.

Packing and wrapping materials will be left at your premises. Disposal of packaging is your responsibility unless otherwise agreed.

All quoted delivery time frames are estimates only. Delays of up to several weeks can occur due to shipping, customs, manufacturing, or logistics issues. We will use reasonable efforts to keep you updated, but we are not liable for delays in delivery, to the extent permitted by law.

If you choose to collect your order or arrange your own courier:

You must book a collection time with our dispatch team at least 48 hours in advance.

Payment in full must be received at least 48 hours before collection (credit card, BPAY, or as otherwise advised).

When collecting, you must present:

Your Sales Order; and

Proof of payment (receipt or confirmation).

Our staff are unable to lift furniture into vehicles beyond designated loading areas for Work Health & Safety reasons, so please bring enough people to safely load your items.

You are responsible for:

Securing the goods for transport; and

Any damage that occurs once the goods leave our premises.

Please inspect your goods carefully before signing. Once collected, we cannot accept claims for visible damage (scratches, chips, dents, tears, etc.), except as required under the ACL.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage; and

• To have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These statutory rights exist in addition to any express warranty Allura Living may provide for particular products.

Where Allura Living provides an express warranty for a product:

• The warranty period and coverage will be set out:

  • On your invoice; and/or

  • In product documentation; and/or

  • On the product page on our website.

• The warranty starts from the date of delivery (or as otherwise stated in writing).

• If a product or part is replaced under the express warranty, the replacement does not restart the warranty period; it continues from the original purchase date, unless we agree otherwise in writing.

To claim under any express warranty, the defect must appear within the stated warranty period.

To the maximum extent permitted by law and subject to your ACL rights, our express warranties do not cover:

• Normal wear and tear, including:

  • Leather and fabric fading, creasing or stretching over time

  • Foam and fillings softening or forming to body shape

  • Natural variation in colour, grain, veining or texture in leather, fabric, timber, stone, marble, travertine, macstone or other natural materials

• Variations of up to around 5% in size, colour, grain or weight compared with samples or quoted specifications.

• Natural features of materials, such as:

  • Scars, marks and pore differences in leather

  • Knots, grain lines and colour variations in timber and veneer

  • Unique markings and veining in marble and stone

• Damage caused by:

  • Spills (acids, solvents, dyes, corrosive substances, ink, paint, bodily fluids)

  • Improper cleaning or use of unsuitable chemicals

  • Exposure to direct sunlight, extreme heat, air-conditioning vents or bright artificial light

  • Pets, sharp objects, rings, belt buckles, toys or misuse

  • Use of an inappropriate base, frame or installation method

• Failure to follow the care instructions supplied with your product.

Express warranties are generally for domestic use only and do not cover products used in commercial settings, unless we agree otherwise in writing.

If you believe your product has a defect or does not meet the consumer guarantees:

1. Stop using the product as soon as the issue appears (where safe to do so).

2. Notify Allura Living as soon as reasonably possible after you notice the problem.

3. Provide:

   • Your name and contact details

   • A copy of your Sales Order or Tax Invoice

   • Clear description of the issue

   • Photos and/or video where possible

We will then:

• Assess your claim (which may include requesting further information or arranging an inspection); and

• Respond within a reasonable time (we generally aim to respond within 5 business days).

You may need to bear the reasonable cost of making the claim (for example, returning the goods or allowing access for inspection), unless we are required by law to cover those costs.

If the problem is covered by the ACL or an express warranty and:

• It is a minor failure, we may choose to repair or replace the product or part (at our cost).

• It is a major failure, you may be entitled to choose a refund, replacement or compensation for the reduction in value, in line with the ACL.

Where goods are large or difficult to move, and the cost of returning them would be significant, we will comply with the ACL regarding collection at our cost if required.

Proper care will extend the life of your furniture and help avoid damage that is not covered by warranty.

• Use furniture only for its intended purpose.

• Do not sit on lounge arms or backrests.

• Do not stand or jump on tables, chairs, beds or other items.

• Avoid dragging furniture; lift and carry where possible.

• • Prolonged exposure to direct sunlight can cause fading, drying, warping and cracking.

  • Keep furniture away from:

    • Direct sun

    • Heaters and fireplaces

    • Air-conditioning outlets blowing directly onto surfaces

• • • Follow any care guide provided with your lounge.

    • Wipe up spills promptly with a soft, dry or slightly damp cloth.

    • Use only approved leather cleaners and conditioners as recommended.

    • Avoid harsh detergents, solvents and abrasive cleaners.

• Vacuum regularly using a soft brush attachment.

• If a thread becomes loose, cut it—do not pull it.

• Avoid sharp objects, jewellery, pet claws and rough clothing.

• Clean spills promptly in accordance with the fabric care label.

• Natural timber and veneer will show unique grain and colour variations.

• Use coasters and placemats under hot or wet items. A tablecloth alone is not enough protection.

• Wipe regularly with a soft, slightly damp, non-abrasive cloth.

• Do not use harsh chemicals, silicone polishes or abrasive pads.

• Each piece is unique in pattern and colour.

  Use coasters and mats under hot dishes, glasses and bottles.

  Wipe spills immediately, especially acidic liquids (wine, juice, soft drinks, vinegar).

  Clean with a warm, damp cloth; avoid abrasive cleaners.

• • Dust regularly to prevent build-up that may cause surface corrosion.

  • If needed, use a recognised chrome/metal polish following product instructions.

  • Avoid sharp or hard objects that may scratch the surface.

• Clean with a standard glass cleaner and a soft, lint-free cloth.

• Avoid contact of glass cleaner with timber or other adjacent surfaces.

• Always use mats for hot items on glass.

• Do not lift glass tops from the ends of tables; this may stress and crack the glass.

Failure to care for your furniture in line with the care guide and instructions may result in damage that is not covered by warranty.

• Title to the goods passes to you once we have received full payment.

• Risk in the goods passes to you upon:

  • Delivery to your nominated address; or

  • Collection by you or your nominated carrier from our premises.

• These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of NSW.

• To the maximum extent permitted by law, and subject always to your rights under the ACL:

  • Allura Living is not liable for any loss or damage (including indirect or consequential loss) arising out of or related to:

    • Delays in delivery

    • Incorrect measurements or access information provided by you

    • Misuse, improper care or unauthorised repairs

    • Normal wear and tear

  • Our liability is limited, at our option, to:

    • Repairing the goods;

    • Replacing the goods; or

    • Providing a refund or other remedy as required by the ACL.

  Nothing in these Terms is intended to exclude or limit any non-excludable rights or guarantees you may have under the Competition and Consumer Act 2010 (Cth) or any other applicable law.